Meet the team
Michael J Moore FNAEA - Executive/Equity Partner
Following the sale of his previous estate agency to one of the corporate chains, Michael bought the practice of David Moor's in Headingley in 1993. With his wife Julie working alongside him, they developed the business into the well respected and professional agency they are proud to operate today.
As a progressive estate agent Michael was the first in Leeds to have a website and one of the first independent's to operate a fully networked computer system. Now with 30 years' experience as an agent in Leeds, a past President of the Leeds Estate Agents Association and a long standing Fellow of the National Association of Estate Agents (NAEA), Michael has spent the last 15 years building a highly motivated team who take pride in providing a first class estate agency service to both the sales and rental market.
Julie Moore - Equity Partner
Having recently celebrated their Silver Wedding Anniversary, Julie has supported Michael's drive and enthusiasm for estate agency as an equity partner from day one. Her day to day involvement has been in the administrative side of the business and now is very much behind the scenes looking after all Michael's administration, typing and resources management. Previously, Julie worked for the DoE for some years and then moved into accountancy practices. Having an eye for detail, her involvement in David Moor's has ensured the business processes set up by Michael function smoothly, leaving Michael and the rest of the team to focus on developing the sales and lettings business.
Debbie Quirk MNAEA - Senior Negotiator/Associate Partner
Michael and Julie regard Debbie as one of the most dynamic negotiators in Leeds; if there's a deal to be done Debbie can usually pull it together! Having worked previously for a number of high profile estate agencies in Leeds, Debbie now has over 16 years of agency experience and works closely with Michael, almost as his PA, leaving Michael to concentrate on valuations and business development. The team reports daily to Debbie with progress on all ongoing sales, feedback and results from the websites, along with all potential opportunities for a sale to be brought together. With the sales team providing a high level of customer service and the ability to undertake dozens of viewings 7 days a week, Debbie usually has a constant flow of offers to deal with from potential buyers. Developing these into formal offers of substance can be time consuming and demanding, but her tenacity combined with her patience usually produces results that clients are delighted with. Unlike many agents, once a deal is in the hands of the lawyers Debbie doesn't leave it alone; every day finds her on the phone checking progress, chasing surveyors and ensuring all parties know what's going on right through to legal completion.
Michael Davies BA (Hons) - Rentals Manager/Associate Partner
Heading up the rentals side of the business is our Associate Partner, Michael Davies. Michael also has over 16 years experience in the property industry, both in social and private housing, and now possesses a wealth of experience that ensures we are able to advise clients on all aspects of the residential lettings market; accurate and reliable advice on rental valuations, property marketing, refurbishment, repairs and improvements, debt collection as well as the ultimate court action and recovery of possession. Michael's team now manages in excess of 500 properties in north and west Leeds, along with various portfolios for clients, with a focus not only on short term income maximisation but the best medium and long term client investment strategies.
Angie Wright BA (Hons), MNAEA - Senior Rentals Negotiator
Reporting directly to Michael Davies, Angie heads up our rentals team on a day to day basis leaving Michael free to focus on rental valuations, dealing with major repairs and refurbishments and chasing rent arrears, etc. Supported by Judy, Rob, Hayley and Shani, Angie looks after all aspects of the lettings side of our business including undertaking viewings, finding new tenants and setting tenancies up, re-negotiating lease renewals and dealing with rent reviews. Her dedication and commitment to providing a high standard of customer service are second to none.
Susan Craggs BSc, MNAEA - Valuer & Co-ordinator
Susan is responsible for property valuations, whether family homes, converted flats or investment properties, particularly HMO's of which she has exceptional sales experience over the last few years. From initial valuation to listing on the market, taking photographs, preparing floor plans, marketing brochures and adverts, and carrying out viewings with prospective buyers, Susan is proactive in all aspects of residential sales. Working closely with Michael on the valuation front, her role sees her also working alongside Debbie, Dan and the rest of the sales team, as she is diligent, enthusiastic and committed to keeping David Moor's at the top of the performance tables. Having worked in the hotel industry before she became an estate agent, and having run her own business in the past alongside her husband, Susan knows only too well the need for businesses to deliver positive results alongside good customer service.
Rob Quirk MNAEA - Property Maintenance Manager
Rob's Fast-Track career progression has led to him acheiving promotion to the new position of Maintenance Manager. Rob now looks after all the general maintenance, repairs and refurbishments of over 500 rental properties under our management. His work necessitates close liaison with the remainder of the rentals team, undertaking quarterly inspections, reporting back to clients with recommendations for repairs and improvements and dealing with any necessary post-departure issues at the end of tenancies to enable new tenants to move in with the minimum of delay. With our rapidly expanding portfolio we expect Rob will need an assistant sometime within 2010 taking Rob to the next level in his management career.
Dan Quirk BA (Hons), MNAEA - Sales Negotiator & Co-ordinator
Responsible for assisting Debbie with all sales negotiations, encouraging and booking viewings in both properties for sale and those to let, ensuring viewings are undertaken effectively 7 days a week, mailshots prepared and issued, feedback obtained and reported to clients, etc. Dan also undertakes viewings as required to ensure all our clients receive an excellent service 7 days a week. One of the most important roles Dan undertakes is to track sales which are sold, subject to contract, making sure that surveys are carried out expediently, reports obtained without delay and ensuring paperwork moves between the solicitors so that the sale proceeds to completion as soon as possible.
Hayley Moore - Sales & Rentals Co-ordinator
Supporting both the sales and rentals teams, Hayley ensures customer enquiries are dealt with professionally and expediently, that phones calls are processed efficiently, viewings are co-ordinated and undertaken effectively and that buyers and tenants are shown around properties to their satisfaction, 7 days a week. Hayley's positive demeanour and enthusiasm encourages buyers and tenants to give honest and open feedback on the properties they are viewing, enabling the sales and rental teams to then provide constructive advice to sellers and landlords on how best to present their properties and acheive the maximum sale price or optimum rental income.
Gemma Hornsby BSc (Hons) - Co-ordinator & Bookkeeper
Gemma has a dual role, which possibly makes it one of the most demanding and versatile roles in our business, working alongside the sales team in handling enquiries and booking appointments, meeting client feedback standards (which set David Moor apart from our competitors) arranging and booking newspaper and internet advertising to create a good first impression for all our advertised properties, as well as assisting Shani with the bookkeeping for the whole of our business, in particular supporting the rentals department in processing the hundreds of rental payments that come through our accounts every week.
Judy Palmer - Rentals Reception Co-ordinator
Judy is our most recent addition to the rentals team, and probably has one of the most important roles, being the first person many tenants and landlords speak with when they come into contact with David Moor's. With a background of having worked in the property industry for two very well established Property Management companies for some years and living locally, Judy brings her wealth of experience and knowledge to the focal point of our business in Headingley. Clients and tenants will love her professional and pragmatic approach, maintaining our desire to offer an unrivalled service.
Ben Free - Sales Co-ordinator
Without doubt our sales clients have one over-riding desire, and that is to know we have plenty of viewings taking place on their property. Ben's primary responsibility is to convert every enquiry possible into a viewing and to ensure that buyers see the best features the property has to offer and that all their questions are answered truthfully and accurately to encourage them to put forward an offer to purchase that Debbie and Dan can develop and progress. Good teamwork is key to their success, requiring Ben to have contact with buyers every day, updating their ever-changing requirements on our extensive database so that as new properties come onto our registers they can be quickly matched to waiting buyers and those all-important viewings can begin.
Shani Woodham - Bookkeeper/Accountant
Last, but certainly not least, and for most of our rental clients probably the most important member of our team, is Shani. As our bookkeeper, Shani ensures that all collected rents are transferred to our clients' bank accounts regularly and on time, and that all authorised expenditure is accounted for and itemised for tax purposes. Shani's diligence and accuracy tracks '000's of clients money every week - to the penny! With a P.A. background Shani also adds an additional element to our management service; with her commitment to excellent customer service, whether the client has one property or over 40, all our clients find her very pleasant and personable to deal with. The systems and software we have provided Shani with also enable clients to see their own property accounts over the web and track dates for receipts, transfers to their bank and even when the next inspection or tenancy renewal is due! For overseas landlords this level of service is proving invaluable.